Job openings for business operations analyst in chennai

Key Responsibility Area:
o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas.
o Gathering and analyzing requirements for features and translating them into actionable solutions/products.
o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders.
o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise.
o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget.
o A basic understanding of IT systems, databases, and software development methodologies (Agile)

Eligibility Criteria:
o Strong in Process Mapping and super user of tools like MS Visio, Mind Maps, etc.
o Proven track record with product solutions (any technology) and familiarity with automation
solutions and data analytics. Any Digital Customer Onboarding or Customer Service or Fraud
Management solutions/product ideation/elaboration and implementation experience.
o Experience creating solutions leveraging automation platforms like UiPath, BluePrism, AA, Decisions, etc. would be preferred.
o Well versed with Office 365.
o Strong understanding of Project Management Software like €˜Jira€™
o Very strong Self learning capabilities and guiding team members.
o Professional certifications such as Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP)